刘备 视听说Unit 8.pptxVIP

Chinese Humanity;Chinese Humanity;Unit 8 Negotiation;1. Something vital to the success of a negotiation;Goals: what do you want to get out of the negotiation? What do you think the other person wants? Trades: What do you and the other person have that you can trade? What do you each have that the other wants? What are you each comfortable giving away? ? Alternatives: if you dont reach agreement with the other person, what alternatives do you have? And what alternatives might the other person have? ? Relationships: what is the history of the relationship? Could or should this history impact the negotiation? Will there be any hidden issues that may influence the negotiation? How will you handle these? ? Expected outcomes: what outcome will people be expecting from this negotiation? What has the outcome been in the past, and what precedents have been set? ? The consequences: what are the consequences for you of winning or losing this negotiation? What are the consequences for the other person? Power: who has what power in the relationship? Who controls resources? Who stands to lose the most if agreement isnt reached? What power does the other person have to deliver what you hope for? ? Possible solutions: based on all of the considerations, what possible compromises might there be? ;Best of luck in making progress in your listening skills (P173);Reinforce the do’s and don’ts in negotiation (P187);Unit Quiz ;Lead-in activities:;Before listening: ;Warm up activities: What kind of questions will be asked in the customer satisfaction survey? ;Reinforce useful expressions 1. filling in our questionnaire (填写) fill in the details (补充) 2. shoddy shoddy customer service 低劣 shoddy business practices/a shoddy trick (奸诈的，卑鄙的) 3. wheelchair 4. List other devices or apparatuses for disabled people you know: 假肢 拐杖 助行器: artificial limb /walking stick /mobility aid助听器 助视器 按摩器: hearing aid /typos