“以客为尊”的燃气公司企业文化分析.pdfVIP

operation have reached world-class level. Companies adhering to the customer focus service concept, around the customer needs the concept of service innovation, and adjust the content of the service, to expand the breadth and depth of service with high quality and efficient services to attract customers. While the process of enterprise culture has made many achievements, but its research needs further improvement and perfection. This paper studied the gas companys enterprise culture development trend, analyzed how to build a continuous improvement, to the guest for honour, full participation in quality improvement, the enterprise culture system,And take guest as a leading concept in enterprise culture construction plays a positive role, etc.,And put forward a series of strategies and solutions to other gas company how to build a glorious service system. KEY WORDS: According to enterprise culture construction, competitiveness and customer for honour, gas company, the core competitiveness 目录 第一章 绪论1 1.1 引言1 1.2 本文研究目的1 1.3 本文研究意义2 1.4 论文的整体思路与框架2 第二章 企业文化理论概述4 2.1 企业文化的定义4 2.1.1 企业文化概念4 2.1.2 企业文化概念表述的本原5 2.2 企业文化的建设6 2.2.1 建设企业文化途径与方法6 2.3“ 以客为尊”企业文化的具体表现8 2.4 “以客为尊”企业服务理论方法11 2.4.1 超越期望值12 2.4.2 软服务是持续竞争的硬道理13 2.4.3 及时快速做好错误补救13 2.4.4 体现终身价值14 2.4.5 不断提高改善14 2.4.6 全方位关怀顾客15 2.4.7 做到有效授权15 第三章 实例分析：港华燃气17 3.1 企业背景简介17 3.2 企业文化理念 “以客为尊”18 3.2.1 优质服务计划19 3.2.2 客户中心19 3.2.3 定期安全检查20 3.2.4 客户关注小组20 3.2.5