餐饮服务员培训 _2(国外英语资料).docVIP

餐饮服务员培训 _2(国外英语资料) 1. preparation before meals (1) understand the banquet reception, reception number, guests time, banquet guests display requirements, dietary requirements, especially any special requirements. (2) familiar with the contents of the menu and order of dishes, grasp the characteristics of each dish and service procedures. (3) lay out the banquet table, stand out and prepare the food for the banquet. 2. banquet service (1) greet guests politely and guide guests to their seats. (2) pass the napkin to the guest. (3) what kind of drinks are requested for guests?. (4) pour tea into the guest. (5) for the guests from the chopstick sleeve, open the napkin to guests. (6) pour drinks and drinks for guests. (7) remove the teacup. (8) notify the guest to inform the kitchen after the dishes. (9) serving for the guests, introduced the name according to the needs of the guest dishes. (10) remove the empty dishes on the table in time, and change the bone plates and ashtrays for the guests. (11) after the guests have finished their meal, serve the guests with cups, pour tea, and bring small towels. (12) clean the table. (13) dessert, fruit, bone dish, etc.. (14) ask the guest if he needs anything else, is he satisfied?. (15) the guest pays the bill. (16) pull chairs for the guests from a visitor, welcome again The waiters manner The service staff in the restaurant must be clean and dignified in service, so that customers are convinced that the restaurant is heavy cleaning service. Male waiters must always shave, dress neatly, keep their hands and fingernails clean, and pay attention to bad breath and body odor. Female waiter hair neatly combed hair, cover and take provisions; in addition to the wedding ring and a watch, without any other 5 what decorations; do not use color nail polish, nail shoes and stockings to trim; wear regulations, to give guests a dignified and health impression. Do not smoke or chew gum while you are at work. Courtesy, kindness, helpfulness,