运营管理 考试题库krajewski_om9_tif_06_SuppC.docVIP

Supplement C Waiting Lines TRUE/FALSE Waiting lines cannot develop if the time to process a customer is constant. Answer: False Reference: Why Waiting Lines Form Difficulty: Easy Keywords: waiting line, customers The four elements common to all waiting-line situations are a customer population, a waiting line of customers, the service facility, and a priority rule. Answer: True Reference: Structure of Waiting-Line Problems Difficulty: Moderate Keywords: priority rule, customer line, customer population A phase represents a single step in providing a service. Answer: True Reference: Structure of Waiting-Line Problems Difficulty: Moderate Keywords: phase, service A bank that dedicates one window for commercial account customers and one window for personal account channel has two channels. Answer: True Reference: Structure of Waiting-Line Problems Difficulty: Moderate Keywords: queue, channel If the customer population of a service system generates customers according to a Poisson distribution, the exponential distribution describes the probability that the next customer will arrive in the next T time periods. Answer: True Reference: Probability Distributions Difficulty: Moderate Keywords: Poisson distribution, exponential distribution The mean of the Poisson distribution is equal to its standard deviation. Answer: False Reference: Probability Distributions Difficulty: Moderate Keywords: Poisson distribution, mean, variance Short queue lengths typically mean not enough capacity. Answer: False Reference: Using Waiting-Line Models to Analyze Operations Difficulty: Easy Keywords: queue length, capacity The number of customers in line and being served also relates to service efficiency and capacity. Answer: True Reference: Using Waiting-Line Models to Analyze Operations Difficulty: Moderate Keywords: customer waiting line, capacity, service efficiency Long lines always mean long waiting times. Answer: False Reference: Using Waiting-Line Models to Analyze Operations Di