商务口语22.docVIP

法律事务——投诉 1.Customer complaints 客户投诉 A: We had a lot of customer complaints on our products. What should we do?B: We need to investigate the cases, and find the root of the cause. A：有很多客户投诉我们的产品，我们该怎么办？B：我们要调查一下情况，找出根本原因。 2.Formal complaints 正式投诉 A: Today, our customer sent a letter of formal complaints to our General Manager.B: Really? Its getting very serious. We got to take care of it soon. A：今天，我们的客户给总经理发了一封正式的投诉信。B：真的吗？问题严重了，我们得尽快解决这个问题。 3.Public relations 公共关系 A: Who takes care of complains in our company?B: Public Relations Department. A：谁来负责我们公司的投诉？B：公共关系部。 4.Punishment 惩罚 A: If you dont satisfy customers, they would remember, and they will punish you by not buying your products.B: I learnt that in a hard way. A：如果你不让你的客户满意，他们会记在心里，通过不再买你的东西来惩罚你。B：我有过惨痛的经验教训。 5.Survey of satisfaction 满意度调查 A: Do we have a survey of satisfaction?B: No. We rely on J.D Power reports. A：我们有满意度调查吗？B：没有，我们依靠J.D Power调查报告。 法律事务——法律行为（1） 1.Attorney 律师 A: Why do we call our lawyer an attorney?B: Attorney is a more formal and respectable name for a lawyer. A：我们为什么管我们的律师叫attorney呢？B：Attorney是对律师的正式的尊称。 2.Accuse 控告 A: Did his brother accuse him of mailing bombs? B: Yes. His brother did the right thing. Or he will kill more people. A：是他哥哥控告他邮寄炸弹的吧？B：是的，他哥哥做得对，要不然他会害死更多的人。 3.Arrest 逮捕 A: Did he get arrested in South Carolina?B: Yes.How amazing. It was more than a thousand miles away from where he committed the crime. A：他在南卡洛林娜州被逮捕的吧？B：是的，真神奇啊，距离他犯罪的地方有一千多英里。 4.Civil Court 民事法庭 A: What is a Civil Court?B: Civil court is different from a Criminal Court. It deals with the cases where no crimes are involved. A：什么是民事法庭？B：民事法庭与刑事法庭不同，专门受理不是刑事犯罪的案件。 5.Court appeal 上诉 A: Why do the sentenced appeal?B: If they think the court judgement is not right, they can appeal with certain time. A：判刑的人为什么要上诉？B：如果他们觉得法官的判决不对，他们可以在指定时间提出上诉。 1