军队医院医务人员职业倦怠与情绪劳动、工作角色-第三军医大学学报.DOC

军队医院医务人员职业倦怠与情绪劳动、工作角色特征相关研究 瞿 伟，谷珊珊 （400038 重庆，第三军医大学西南医院临床心理科） [通信作者] 瞿伟，E-mail:Quwei6377@ [摘要] 目的 探讨军队医务人员职业倦怠与情绪劳动3种表现策略、工作角色特征的相关性及情绪劳动和工作角色特征对职业倦怠的预测作用。方法 用CMBI问卷，工作角色特征量表和情绪劳动量表P0.01）；成就感减低与情绪的深层表现、自然表现呈显著负相关（r分别为 －0.247、－0.183，P0.01），而与角色冲突和角色混淆呈显著性正相关（r分别为0.094、0.247，P0.05，P0.01）；角色冲突、表面表现及深层表现3个维度能联合预测情感衰竭12.6%的变异；表面表现，深层表现及自然表现3个维度能联合预测去个性化8%的变异；深层表现，角色混淆及角色冲突3个维度能预测个人成就感减低10.2%的变异。结论 职业倦怠与情绪劳动3种表现策略和工作角色特征相关，情绪劳动3种表现策略和工作角色特征对职业倦怠有预测作用。 [关键词] 医务人员；职业倦怠；情绪劳动；工作角色特征 [中图法分类号] [文献标志码]A Correlation of job burnout with emotional labor and role of job characteristics in medical staff from army hospital Qu Wei, Gu Shanshan (Department of Clinical Psychology, Southwest Hospital, Third Military Medical University, Chongqing, 400038, China) [Abstract] Objective To investigate the relationship of job burnout with emotional labor and role of job characteristics in medical staffs from army hospital, and the role of, emotional labor and the role of job characteristics in prediction of job burnout. Methods By cluster sampling, 580 medical staffs from a Class-AAA army hospital were enrolled in this study. They were given a survey including general survey and Chinese Maslach Burnout Inventory (CMBI) questionnaire, emotional labor questionnaire and job role characteristic scale. CMBI questionnaire included emotional exhaustion, depersonalization and diminution of personal accomplishment. Work role characteristic scale contained role conflict and role confusion, emotional labor scale contains surface performance, natural phenomenon and deep performance. Results Of total 544 received surveys, 511 answered questionnaires were available. Emotional exhaustion was positively correlated with surface performance, deep expression, and role conflict （r=0.260, 0.074, 0.285, P0.05, P0.01）. Depersonalization was positively correlated with surface performance （r=0.240, P＜0.01）, but negatively correlated with deep expression and natural expression（r=-0.153, -0