Memo(外语学院老师原创完美英文写作课件一).ppt

* * * * * * * * * * * * * * * * * * * * * * * * * 1.Begin directly – apologize. 2.Shoulder responsibility and deliver explanations. 3.Propose a solution. 4.End with a friendly, positive comment. 1.Demonstrate your sympathy. 2.Present your justification or explanation. 3.Refuse positively. 4.Offer a counterproposal. 5.End with a friendly, positive comment. a.We hired a new warehouse manager with several years’ experience and the highest recommendations from two previous employers. b.You have complained recently about late deliveries from our warehouse and your consequent lost sales. c.He