管理学学习资料：管理学笔记自整理.docVIP

Chapter1:Management and Organizations Who is a manager? Manager:Someone who coordinates and oversee the works of other people so that organizational goals can be accomplished. Non-managerial employees First-line manager Middle manager Top manager Where do managers work? Organization:A deliberate arrangement of people to accomplish some specific purpose. Distinct purpose/People/Deliberate structure What do managers do? Management:Coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively. Efficiency:Getting the most output from the least amount of input. Effectiveness:Doing those work activities that will help the organization reach its goals. 目标第一位，效率第二位；但两者同样重要。要在保证方向正确的情况下，尽量的提高效率。 Management functions Planning:Set goals,establish strategies for achieving those goals,and develop plans to integrate and coordinate activities. Organizing:Arranging and structuring work to accomplish the organization’s goals. Leading:Working with and through people to accomplish goals. Controlling:Monitoring,comparing,and correcting. Managerial roles(Mintzberg) Interpersonal roles:People and other duties that are ceremonial and symbolic in nature. Figurehead/Leader/Liaison Informational roles:Collecting,receiving,and disseminating information. Monitor/Disseminator/Spokesperson Dicisional roles:Making decisions or choices. Entrepreneur/Disturbance handler/Resource allocator/Negotiator Management skills Technical skills:The job-specific knowledge and techniques. Human skills:The ability to work well with other people. Conceptual skills:Think and to conceptualize about abstract and complex situations. The universality of management:In all these organizations,managers must plan,organize,lead and control. Chapter2:Understanding Management’s Context:Constraint and Challenges The Manager:Omnipotent or Symbolic?