牢骚效应（Complaint Effect）.docVIP

牢骚效应（Complaint Effect） Complaint Effect The grievance effect: the company or the boss must be a lot more successful than the company that does not have that kind of person or who has a grievance like that Author: Harvard University professor of psychology at Comment: dredge is the root of governance congestion. [Edit] the origin of the complaining effect The complaint stems from a valuable experiment organized by the Department of psychology at the Harvard University. Outside Chicago, there is a factory that makes telephone switches. In this factory, a variety of living and recreational facilities are quite complete, social insurance, pensions and other aspects of the work is also quite good. But what puzzled the factory director was that the production enthusiasm of the workers was not high, and the product sales were mediocre. To find out why, he sent a request for help to the Department of psychology at the Harvard University. The Department of psychology at the Harvard University in the Mayo Professor, sent a group of experts in the investigation on this matter. The survey found that the original assumption of manufacturer production efficiency will play a great role in the lighting conditions, the rest time and the correlation level and work efficiency of the salary is very low, and the factory liberal groups working atmosphere, emotion, sense of responsibility and work efficiency of the degree of correlation is larger. In this series of pilot studies they carried out, there was a talk test. The specific approach is that experts find individual workers to talk, and provides that in the course of the conversation, the experts should patiently listen to the workers of the various opinions and complaints of the factory, and make detailed records. At the same time, experts dissatisfied with the views of the workers can not be refuted and reprimanded. The period of the experimental study is two years. In the past two years, the number of researchers and talks with t