美容院接待顾客的标准（A standard for receiving customers in a beauty salon）.docVIP

美容院接待顾客的标准（A standard for receiving customers in a beauty salon） [beauty salons] receive customers every day, finishing the beauty salon to receive customers standards, for the beauty salon reference. Beauty salons receive customers every day, beauty salons receive customers standards, for the beauty salon reference. I. mentality 1, lively expression, warm smile: no matter receiving any personality customers, give a bright smile is very important, this is the meaning of service, the secret of success. From its direct effect, first of all, active atmosphere, induce purchasing motivation. Facing the clouds, hungry clerks, many customers will flinch. 2, gracious and cold compared to the customer or love kind, especially sensible moderate kind, is Killing with Kindness, weapon to resolve estrangement is that the salutary influence of education. Its more important to give older people and children more kindness. 3, accurate etiquette and appropriate wording: decent etiquette and language, not only reflects the cultivation and quality of the sales staff, but also reflects the quality of the enterprise and the enterprise culture. It is important to note that the informality and coarse language between colleagues, between subordinates and subordinates, will counteract their favor. Etiquette should not be external packaging, internal and external unity. 4, clean clear beautiful: visceral chaos shop, the clerk will refuse to customer with dishevelled hair and a dirty face, thousands of miles away, give a person with evil shop or black feeling. Always maintain a clean shop appearance, will give customers a feeling of being at home. 5, good atmosphere to avoid embarrassment: the conversion of customer only to yourself, all for the sake of customers, so that customers can not be in a dilemma, not to launch an attack on the customer. 6, integrity and diligence: to seek to avoid the customer good business feeling, with sincerity, hard work, let the customer for your honesty and di