监控维保服务规范（Monitoring and maintenance service specification）.docVIP

监控维保服务规范（Monitoring and maintenance service specification） Monitor maintenance service specification.Txt45 want to take a bath? Dont wait outside for rain; want to succeed? Dont wait for the arrival of the opportunity. How long can a beautiful flower be plucked? How long can you indulge in a moment of indulgence? A willing man is always striving for the goal of life. Its young boy crazy, Miao Kunlun, Lvliang smile; sword for several years, this will try to edge. Pretentious is not desirable, but not improperly belittle oneself. Monitoring and maintenance service specification When receiving customer service information, call the customer immediately (usually within 3 minutes). When speaking to customers, pay attention to polite expressions, moderate intonation and proper wording. The first sentence should be: hello! Mr. X (Miss)? Im a blogger. I have a reservation for you to repair xxxx. Then, ask what maintenance monitoring equipment failure, brand, model, customer address, route, and then agreed to a specific time, usually arrive at the customer address within 1 hours, but the special situation in advance to the company, approved by the company, the other about a long time. After the appointed time, we must arrive on time and keep the image of the unit. Is responsible for the customer, before the examination, monitoring equipment failure, not free valuation on the phone (including specific or about maintenance costs), must check out the boot after the actual fault probably, to quote the maintenance cost. But if the customer address is remote, in the technical department according to the customer reported the monitoring equipment failure, negotiate the general cost, you can report the cost to the customer. After entering the customer monitoring room, shall not be allowed to sit in the office by a chair or sofa in the office, customers pick up phone company or outside the telephone must use Mandarin, and no loud noise should end the conversation as quickly as possib