企业经营战略真题和答案（Business strategy questions and answers）.doc

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企业经营战略真题和答案（Business strategy questions and answers）.doc

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企业经营战略真题和答案（Business strategy questions and answers）

企业经营战略真题和答案（Business strategy questions and answers） April 2009 national higher education self study examination Course Code: 00153 A single choice (the title of 25 items, each item of 1 points, a total of 25 points) 1. big quality view regards quality as () A. technical issues B. economic issues C. operating problems D. management issues 2. the following costs are part of the preventive cost A. purchase test fee B. quality grade review fee C. evaluation fee for test equipment D. trial production quality evaluation fee 3., the main contribution of Deming, a famous quality management guru, is () A. developed a causal diagram B. puts forward 14 key points that organizations managers must pay attention to C. puts forward three steps of quality improvement D. pioneered a new field of statistical quality control 4. the final arbiter of product quality is () A. product quality supervision department B. leadership C. product design staff D. customers 5., the logical starting point of enterprise management is () A. identifying and segmenting customers Development and design of B. products C. to the business sector registration D. sells products 6. scholars who describe customer needs as Pyramid hierarchy are () A. Maslow B. Juran C. Ishikawa D. No Kiaki 7. the basic stage of the elevation analysis activity is elevation and () A. beyond B. quality C. planning D. control 8., in the work design model of the Oude - ham, the job characteristics that determine the responsibility for the results of the work are () A. skills diversity B. mission importance C. job feedback D. autonomy 9., according to Hertz Bergs two factor theory, the health factor is () A. wages B. responsibility C. promotion D. appreciates 10., the process of providing basic assurance to the core process is called () A. design process B. production delivery process C. support process D. supply and collaboration process 11., the main purpose is to test the stage of the process A. preliminary design phase B. detail