酒店培训--前台备用金制度..docVIP

酒店备用金制度 Hotel’s House fund Receipt 1.?????? 注意即时锁住现金抽屉。 The cash drawer should never be left unattended, unless it is locked first. 2.?????? 注意不应将现金放在现金抽屉以外的地方。 Cash should never be left lying outside of the cash drawer. 3.?????? 现金放在收银台上，收款员必须全神贯注，保持备用金安全无误地使用。 When cash is on the counter for any reason, the cashier should let nothing distract his / her 4.?????? 备用金应即时清点，准确无误地放在抽屉中。多余的现金应放置在保险箱中保存。 The amount of cash kept in the cash drawer should be maintained at the absolute minimum level required. The excess cash is to be kept in his /her safety deposit box. 5.?????? 负责备用金的人才有权开现金抽屉。 Only the person responsible for the fund should have access to it. 6.?????? 当客人直接以现金付帐时，收银员应注意在此交易没有结束时，决不可以把现金放在抽屉中。此作法以将防止任何对找零钱/换钱的误解或争议。此现金应放在客人视线内但却不能拿到的位置。 When receiving payments directly from guests in cash, the cashier should never place the currency in his / her cash drawer until the transaction is completed. This practice will prevent any misunderstandings or arguments over the correctness lf the change given, or over the denominations of currency tendered in payment. The cash should ideally be placed within sight of the guest but out lf his reach. 7. 收款员有时会面对“快速换钱艺术家”，这种人装成很重要又很急匆匆的客人来找你换零钱。当你在给客人换钱时，客人又改变了主意，他的目的是让收款员糊涂并且最终出错。当收银员遇到此问题时取回所有现金并且重新慢慢的处理。如遇此情况应通知财务总监，以引起其他收款员的警惕。 　　A cashier may, at some time, be confronted with a “quick change artist”. Who generally tries to give an appearance of an important person in a great hurry to get a large denomination bill changed. While the cashier is making change, the person will change his mind about the denomination several times. His purpose is to get the cashier sufficiency confused and eventually make a mistake. If and when a cashier encounters such an individual he / she should take back all of his / her denominations. The Financial Controller should be notified of such an incident, so that the other cashiers can be alerted. 8. 收款员应在安全地方数钱。 　　The cashier should count his / her cash only in a protected a