超市运营与管理（The supermarket operation and management）.docVIP

超市运营与管理（The supermarket operation and management） The commodity commodity department operation. Merchandise display surface: For all the goods neatly, according to the classification requirements to achieve timely display of goods and goods, timely maintenance, do everything without dust, found the quality of the goods, goods damaged, expired goods in a timely manner under the cabinet, and reported higher adjusted that other types of goods in bulk or Duitou display the same kind of goods when the goods will be promptly returned to its display area. Each standard display with the goods the goods back 5 - 6, small commodities. Regional land consolidation: It is clean and sanitary, display of goods neatly, no bulk commodities in other areas. Customer service: Requires civilized, polite, smile, as far as possible to meet customer requirements, the customer can not find the goods under the condition of the initiative to lead the customer to the region, in customer service, to take the initiative to explain commodity knowledge and promotion of some other commodities, in customer service, any one of the nearest staff must first customer service. Customer in the store to find the necessary goods, staff should take the initiative to explain to the customer, and feedback the information to the management. Any employee is not allowed to quarrel with the customer. The customer in doubt on certain goods, such as quality, specifications, origin, price and shelf life, should take the initiative to explain, and will give the feedback of information, such as customer dissatisfaction, employees can be guided to the customer department supervisor or manager. Valence: All the price must be completed in second days between opening. Commodity label: All labels must have specification, origin, price and commodity and labels must correspond to the positions to avoid misleading the customer or to the customer shopping inconvenience. The price of the display card: There are requirements for