crm能为我国的电信运营商做些什么呢（What can CRM do for our telecom operators）.docVIP

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crm能为我国的电信运营商做些什么呢（What can CRM do for our telecom operators）.doc

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crm能为我国的电信运营商做些什么呢（What can CRM do for our telecom operators）

crm能为我国的电信运营商做些什么呢（What can CRM do for our telecom operators） What can CRM do for our telecom operators? What can CRM do for our telecom operators? 2008-12-20 15:15:57 What can CRM do for our telecom operators? Since the United States Gartner Group proposed CRM concept, after several years of development, the global CRM market has been geometrically rapid growth. Despite the mixed criticism, the CRM project has increasingly been mentioned on the management agenda of many large companies. At the same time, Chinas CRM market is also rapidly emerging, mainly in telecommunications, finance and other strong economic strength, a higher degree of information-based industries. These users are generally the key industries in the country, with a strong backing of funds, the construction of information technology has begun to take shape. The changes in the economic pattern caused by Chinas entry into the WTO have brought great impacts on these industries. They are also under pressure from competition while experiencing new opportunities. This article mainly on the current situation of the development of the China Telecom industry and how CRM can help telecom companies to succeed in making some of their own views. Competition focus The development of China Telecom industry can be divided into two stages: extensive management mode and intensive management mode. Before 1999, the domestic telecom market was monopolized by one of the China Telecom operators. It was marked by a marked period of planned economy. It was a traditional and extensive mode of operation. Since the reorganization of Telecom in 1999, the China Telecom service market has gradually formed a new pattern of competition in telecom service market, which is dominated by several major operators, involving a number of small operators and new operators. At the same time, some world-class telecom giants have begun to penetrate the China Telecom market gradually through various means. With the gradual formation of telec