工作场所无礼行为研究综述.pdfVIP

工作场所无礼行为研究综述 刘嫦娥1 戴万稳2 1.湖南商学院工商管理学院2.南京大学商学院 摘要:通过从工作场所无礼行为的维度结构、影响因素、影响效果及演变过程等方面，对 国内外工作场所无礼行为研究进行了系统述评，并对其未采研究方向进行了展望。 工作场所无礼行为；偏差行为；螺旋模式；渗透模式 C93 A 1672-884X( 2012)07-1092-06 A Literature Review on Workplace Incivility LIU Change DAI Wanwen 2012-05-20 基金项目:国家自然科学基金资助重点项目;教育部人文社会科学基金资助青年项目(09YJC630115， 11YJC630125);湖南省自然科学基金资助项目(11JJ3094) 为研究综述 刘嫦娥 戴万稳 第9卷第7期2012年7月 究综述——刘嫦娥戴万稳 @@[1] KATZ D. The Motivational Basis of Organizational Be havior[J]. Behavioral Science, 1964, 9(2):131～146. @@[2] ROBINSON S L, BENNETT R J. A Typology of Deviant Workplace Behaviors: A Multidimensional Scaling Study[J]. Academy of Management Journal, 1995,38(7):555～572. @@[3] ANDERSSON L M, PEARSON C M. Tit for Tat? The Spiraling Effect of Incivility in the Workplace [J]. Academy of Management Review, 1999, 24 (3) : 452～471. and Service-Provider-Targeted Aggression[J]. Jour @@[4] CARTER S L. Civility: Manners, Morals, and the nal of Applied Psychology, 2008, 93 (6): 1 401 ～ Etiquette of Democracy [M]. New York: Basic 1 411. Books, 1998. @@[19] PEARSON C M, PORATH C L. On the Nature, @@[5] CORTINA L M. Unseen Injustice: Incivility as Mod Consequences and Remedies of Workplace Incivility: ern Discrimination in Organizations[J]. Academy of No Time forNice? Think Again[J]. Academy of Management Review, 2008,33(1) :55～75. Management Executive, 2005,19(1) : 7 ～ 18. @@[6] CORTINA L M, MAGLEY V J. Incivility in the @@[20] PORATH C L, EREZ A. Does Rud