hospitals do a good job dealing with complaints about（医院做好处理投诉）.docVIP

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hospitals do a good job dealing with complaints about（医院做好处理投诉）.doc

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hospitals do a good job dealing with complaints about（医院做好处理投诉）

Hospitals do a good job dealing with complaints about Petition is to the party and government work an important part of the implementation of laws, regulations, protect the people exercise their rights, accept their supervision an important channel. With the accelerated pace of China’s rule of law, the rapid development of medical and health services, people’s legal awareness, human rights awareness and increase their awareness of life and health, the hospital increasingly important petitions work, and face many new situations and new problems of hospital letters and visits, the work not only make the hospital appear to resolve the contradictions and problems in early the embryonic period, but also to improve the quality of medical services, and promote the construction of hospitals, health reform has a positive role in deepening. Past l0 years, our schools and hospitals and the party’s interest under the leadership of the hospital’s petition seriously good work, so that we petition the hospital greatly improved the quality of work. 1 To attach great importance to establish a new system of clear responsibilities 1.1 sound system, into the hospital routine. To petition the work on the hospital building and development of an important position task. Hospital set up a special leading group for the petition, headed by the principal leaders, vice-president in charge of health affairs as Deputy Group long, Office, Medical Services, Department of Nursing, Office and other outpatient department, acted as team members and organize regular meetings, analysis, discussion of the hospital for some time dealing with complaints, and timely to curb the negative trend, summarize experience with excellent results; set up a petition office, let someone do the letters of the reception, registration, transfer office, supervision, management of archived items of work, periodic summary report on the situation and provide first-hand basis, the hospital has enacted lt;lt;first co