february 2013 hotel rooms and college students internship report（2013年2月酒店客房和大学生实习报告）.docVIP

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february 2013 hotel rooms and college students internship report（2013年2月酒店客房和大学生实习报告）.doc

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february 2013 hotel rooms and college students internship report（2013年2月酒店客房和大学生实习报告）

February 2013 hotel rooms and college students internship report To write thesis net: Internship: xx Internship location :2010.6.25-2010 .10.7 Ximei Business Hotel Rooms Division Internship learning 2011.6.15-2011.8.15 hotel in Hebei xxx, real Case I 2010 internship in the Spanish-American Hotel, the afternoon of the day I am responsible for cleaning a live room is not in the room, guests clean up the garbage and found eating snack bags below pressing one filled with the phone number of cards, my intuition told I am not the guests throw away the garbage, so I immediately put it out with a napkin to wipe above biscuit crumbs, then put it in the most conspicuous place of a bedside cabinet. I cleaned and ready to leave when the guests of the room in a hurry came rummaging something on the desk, I walked over and asked: “Sir, I can help you?” “Miss You seen a little cards filled with phone numbers? “guests said, gesturing, still kept looking around.” President, this card is what you’re looking for? “I handed the card with both hands to the guests . “Yes, this is exactly what I was looking for it things do not, thank you ah Miss!” guests obviously very excited and ran out of the room, so much I want to complete that not things done. Case Study: cleaning a room to clean up the garbage, especially records note, must be handled with care, unless guests torn into small pieces and threw it into the trash. Check out to see such file or note, payable with Rooms Division Office, so that guests come back to find, or office cleaned regularly. Case II 2009 Front full-time attendant, A give a legs inconvenient old gentleman Service. Night, after you finished eating, the waiter A gentleman in a wheelchair to the room to rest. Entered the room, the waiter A very natural kneeling on the ground for the old man took off his shoes and put on a comfortable cotton slippers old man patted the waiter’s shoulder and said: “Thank you young man.” the next day, the old