管理层次的意识培训（Management level awareness training）.docVIP

管理层次的意识培训（Management level awareness training） The hotel management awareness training; learning code: 1 whole-heartedly, actively participate in the 3, 2, to comply with the time; G. to discover and solve the problem of H. for effective planning, to the hotel resources; four, excellent staff standard; 1, 4, 7, to obey orders for the leadership, do not remember the 8 to 10;, dedication, helpfulness, responsibility, dedication 11; hotel; consciousness: Classification: 1, 5, 2 service consciousness and quality consciousness, safety consciousness, 6; and a sense of service: service consciousness: 1; nature and service: to maximize guest satisfaction Hotel management awareness training Rules of study: 1, all the inputs, and actively participate in 3, comply with the time 2, all the training staff to turn off the phone or to silent 4, you must participate in the whole training, as a hotel management should have what kind of mentality? A. empty cup mentality: put aside all the old ideas, you can harvest more. B. zeroing mindset: dont let your own experience become a barrier to new things. Managers negative mentality: people tend to rely on their own experience to look at things, but often the more experience, the more rigid the thought, the more self righteous! As a manager, only the first to create their own excellence is the premise of solving all management problems! Case study: how a family develops a child, and the greatest damage to a childs growth is destructive criticism. Parents thinking about their children will affect the behavior behind their children! In enterprise management, too, management subordinates. Anyone can only do what one thinks is worthwhile and profitable. If you want employees to do something, You cant stay in a certain way of thinking, and act as an inducement to encourage or reward such behavior, so you can get what you want. Similarly, when you indulge what you dont expect to see, it will happen or happen, and it will cause you more trouble.