导购员管理（Shopping guide management）.docVIP

导购员管理（Shopping guide management） (1) the post responsibilities of the guide; 1 、 the guide is responsible for the retail supervisor and the sales supervisor. 2, always maintain a friendly and friendly attitude, for customers to introduce product performance, quality, advantages, prices and after-sales service, and actively promote products, complete sales tasks. 3, in a timely manner and seriously answer questions raised by customers and problems arising in use, so that customer satisfaction. 4, actively solicit customer comments, and timely feedback back to the higher authorities. 5, when out of stock, the initiative to ask customers to make an appointment to register, and verify customer records, the arrival of timely notification of all registered customers. 6. Supervise the whole sales process of the three sets in the shopping mall, and record and feed back the questions in time. 7. Fill in the related reports every day, pay close attention to other brands movements and give feedback to the supervisor in time. 8, seriously record the product out of the box qualified rate, and in a timely manner will be unqualified records feedback to higher authorities and local after-sales service staff. 9 、 do the prototype maintenance, ensure the cleaning of the prototype and booth, and keep the prototype and accessories intact. 10, do a good job of POP maintenance, ensure POP complete, clean, display and post specifications. 11, the implementation of the provisions of the companys customer service standards and procedures requirements. 12, solve the customers retreat, replacement problem. 13, in carrying out promotional activities, according to the arrangements for the company to do all promotional activities. (two) shopping guide service specification; As lewangjia employees, once on the job, you represent the image of the company. Therefore, we require all employees to keep their clothes neat, civilized and maintain the companys image. I. personal image A shopping guide in