管理问题员工的必备技能（Essential skills for managing problem employees）.docVIP

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管理问题员工的必备技能（Essential skills for managing problem employees）.doc

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管理问题员工的必备技能（Essential skills for managing problem employees）

管理问题员工的必备技能（Essential skills for managing problem employees） Many managers consider themselves aware of the problem and how employees are managed. But in my personal experience, knowing is not equal to achieving - we often know a lot of things, but when we need to act, we seem to be at a loss what to do. Because dealing with anything, we need to have the ability to cope with it. The same is true of the management of problem workers. Just knowing how to manage is not enough. Managers must also master certain essential skills, as follows: 1, penetrating observation. 2, the ability to change thinking. 3, the ability to listen patiently. 4, the ability to provide targeted training. 5, critical ability. 6, the ability to set up and implement the elimination mechanism. These six competencies are what managers need to deal effectively with problem employees, and if you want your team to achieve high performance, these are the things you need to know as quickly as possible. A penetrating observation Although we have given a clear account of the characteristics of the problem employee, this does not mean that you can easily find problems that are hidden in the team. Especially those who face, behind the villain stir up enmity workers, they are always good at camouflage, showing a positive. Therefore, managers first need is acute observation. In fact, any problem employee cant hide the eye of an excellent manager. The key is how much energy the manager puts into the observation. Zhang Rui is the head of a financial institution. By the end of 2009, she found us and complained to us about the inefficiency of our team. And I always feel that there are some problems in the team, but I dont know where the problem is. We gave her a simple suggestion: watch carefully and pay attention to each and every member of the team. Not long after, Zhang Rui found the problem, the original problem of some employees in the overall work efficiency of the team. Because of the development of the n