软件质量保证-03 Product quality model and attribution.pdf

 Software Quality Assurance Product quality model and attribute 1 10/9/2013 PA1 Confidential Contents  Software quality  Software quality models: Boehm’smodel, McCall’smodel, ISO 9126 model, etc.  Software quality standards and metrics 2 22 10/9/201310/9/2013 PA1PA1 ConfidentialConfidential What is Software Quality? Various viewpoints/perspectives:  Conformance to customers’requirements  Requirement, design and development quality  Process quality vs. end-product quality  Process quality: higher usability and dependability  End-product quality: less failure  Internal vs. external characteristics  Relativity: advantage over similar products  Conformance: conformance to standards 33 10/9/201310/9/2013 PA1PA1 ConfidentialConfidential What is Software Quality? • IEEE: The totality of features and characteristics of a product or service that bears on its ability to satisfy given needs. • R. Glass: The degree of excellence of something. We measure the excellence of software via a set of attributes. 4 10/9/2013 PA1 Confidential Definition: Software Quality ISO 8402 definition of quality:   The totality offeatures and characteristics of a product or a service that bear on its ability to satis