Hotel English_Concierge 酒店英语 礼宾服务.ppt

Unit 1Concierge 礼宾服务 Lesson 1 欢迎光临我们的饭店Welcome to Our Hotel! Talking to the Guest(情景会话) Doorman: Good morning, Sir. Welcome to our hotel! Guest: Good morning. Doorman: I’m the doorman. Let me help you with your luggage. Guest: Thank you. Explanation Key Words: concierge 看门人；门房；接待人 welcome adj. adv. vt. doorman 门童 luggage(英国) 行李 =baggage(美国) 两件行李：two pieces of luggage 行李架(汽/火车)：luggage-rack 行李架(自行车等)：luggage-carrier 随身携带的手提行李：hand luggage Notes： let sb./sth. do (sth.) help sb./sth do sth. I’ll take care of your suitcase. 我来照看您的箱子。 Doorman: Good afternoon, Madam. Very glad to have you here. Guest: Good afternoon. Can you help me with my luggage? Doorman: No problem, Madam. The Reception Desk is over there. Follow me, please. Guest: OK. Explanation Key Words glad problem Follow Notes I’m very glad to have you with us. It’s nice to see you again, Mr. Smith. 很高兴又见到您。 sb. be glad to do sth. No problem. Sure. Certainly. Follow me.=This way, please. 请跟我来/请这边走。 Your Turn to Try Now 试试看 Listen to the words and repeat. case 箱子 baggage 行李 carry-on 手提行李箱 shoulder bag 挎包 suitcase 衣箱；手提箱 belongings 物品；财物 article 物品 wallet 钱包 handbag 手提包 backpack 背包 Listen to the sentences, repeat and translate 1. I’ll take care of your luggage. 2. You’ve got three pieces of baggage. Is there right? 3. May I put your suitcase here? 4. Would you mind if I put your baggage here? 5. Shall I show you to your room? Listen and complete the dialogues 1. Doorman: Good morning, Madam. _________. Guest: Good morning. Doorman: I’m the doorman. ________________. Guest: Thank you. 2.Doorman: Good evening, Mr. Taylor. Nice to see you again. Guest: Good evening. Doorman: ______________and show you to the Reception Desk. Guest: Thank you. Lesson 2 我可以带您去您的房间了吧？ May I Show You to Your Room? Talking to the Guest 情景会话 Bellboy: