qualfundepl(QFD)培训资料_YBR.pptVIP

Quality Function DeploymentOverview质量功能展开(QFD)概览 1. Introduction 导言 2. QFD--A way of thinking QFD--一种思维方式 3. QFD--A tool QFD--一种工具 QUIZ QFD is a tool used in the _________ strategy of MAPS. This strategy is used for ________ problems, when ___________. QFD is part of the ___________ process at General Motors and Delphi Automotive. Objectives of the OverviewQFD概览的主要目标 1. Introduce the QFD way of thinking 介绍QFD思维方式 2. Introduce QFD Terminology 介绍QFD专业术语 3. Show the QFD Process 介绍QFD实施过程 Part 1第一部分 Introduction 导言 QFD is two thingsQFD的两项用途 A way of thinking: 作为一种思维方式： thinking about Quality; 考虑质量问题； striving for Continuous Improvement; 致力于不断改进； - understanding the Customer and his/her needs; 了解客户及其需求； - assuring the product satisfies those needs; 确保，产品能够满足这些需求； - striving to excite the Customer. 努力激发客户对产品的兴趣。 QFD is two thingsQFD的两项用途 A tool: 作为一种工具： for summarizing and organizing customer needs; 用于汇总和调整客户的各种需求； for prioritizing Customer needs with other requirements; 用于按优先次序排列客户需求与其它要求； Part 2第二部分 QFD is a way of thinking QFD是一种思维方式 Quality质量Some Traditional and Common Definitions一些常用的普通定义 Manufacturer Side: 制造商方面： Staying within tolerances 不超出公差限度 Passes inspection 检验合格 Works the first time 无返工 Zero defects 无缺陷 Quality质量Some Traditional and Common Definitions一些常用的普通定义 Consumer Side: 用户方面 Lasts a long time 使用寿命长 Never needs repair 不需要维修 Lots of features 功能多 High standards 标准高 Good fit of parts/solid feel 零部件装配合适/结实坚固 Expensive materials 使用贵重原材料 I know it when I see it 一见便知 History of QFDQFD发展史 Middle Ages--Master Craftsman 中世纪-熟练工匠 Industrial Revolution--Interchangeability/Mass Production 工业革命--互换性/大规模生产 Taylor Revolution--Productivity Up, Quality Down 泰勒革命--产量提高，质量下降 1920s--Shewhart developed Control Chart 20年代--休哈特发明了控制图 WWII--Statistical Tools 第二次世界大战--统计工具 History of QFDQFD发展史 1964--Cause and effect for control points 1964年--控制点产生的原因及其影响 1966--Brid