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Benchmarking的步骤-课件(PPT-精)
Benchmarking …learning from the best Benchmarking Type of Benchmarking Benchmarking Sequence Identify what is to be benchmarked Identify comparative companies Determine data collection method and collect data Determine current performance “gap” Project future performance levels Communicate benchmark findings and gain acceptance Establish functional goals Develop action plans Implement specific actions and monitor progress Recalibrate benchmarks What to Benchmark Critical Success Factors Effectiveness Efficiency Cost Service Solutions to Improvement Projects Personal Development Personal Benchmarking Candidates (Personal Success Factors) 1. Communications Presentations Training Materials Reports 2. Decision Maker Collects all input Risk assessor Decisive 3. Leadership Trust Integrity Team Building 4. Action oriented Observable behavior Visible results Goal focused Looking for Benchmarking Partners Benchmarking Clearinghouses Internet Search Baldrige Winners Conferences Professional Associations Suppliers Customers Employees The Pitfalls to Avoid Not getting commitment up front Not knowing your processes Not being a benchmarking partner Not open to new ideas Coming Attractions Next Month --- Analyzing Control Chart Patterns ….or what your control limits aren’t telling you! * Ron Sedlock ASQ Jacksonville Education Chair Phone: (352) 473-6095 (352) 473-6096 E-mail: rsedlock@ Back to Basics Definition: Benchmarking is the systematic process of evaluating the work processes of organizations that are recognized as representing best practices for the purpose of improving performance. World-Class Best Functional Internal Industry Competition *
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