银行柜面英语参考资料.docVIP

First Part---Opening and Ending Dialogue Opening: CSR: Good morning/afternoon/evening, China CITIC Bank Customer Service Center, this is X Speaking, how may I help you?梚nbound. CSR: Good morning/afternoon/evening! This is X calling from China CITIC bank Customer service Center. May I speak to Mr/Mrs/Ms X, please. Ending: CSR : Is there anything else that I can help you with? Cust: Nope. CSR : Thank you for your calling in, have a wonderful day, sir/madam. CSR : Thank you for your time and have a nice day then. First Part---Magic words May I have your name and your debit card number? May I