英语 导服题库.docVIP

案例：旅行社安排小王负责一个英国旅游团的地陪工作，请问小王该做些什么准备？ 问题提炼：地陪的准备 要点组织：熟悉旅游计划、核实接待事宜、制定旅游日程、准备景点知识、准备所需用品、调整心理状态 英语表述： Study the travel plan and get to know the guests and the itinerary Check out the services and facilities included in the plan Work out a workable itinerary Get familiar with the attractions Pack the kit with some documents, IC card, notebook, some cash, etc. Get psychologically prepared. 案例：小周作为全陪带着游客到达虹桥机场，但没有发现地陪前来接团。小周该如何做？问题提炼：地陪漏接 要点组织：首先设法联系地陪和接待社、带客人到安全地方等候，并致歉、找车带客入住酒店、费用责任人承担、做好记录 英语表述： National guide try to reach the local guide and the local agency Guide guest to a proper place to wait and apologize for the inconvenience Hire coach to the designated hotel The expenses incurred are on the person responsible Keep a record 案例：导游小李得到通知，今晚7点要他到机场去和司机会合接一个加拿大的旅游团。请问小周到达机场后要做些什么？ 问题提炼：在机场的联络与接机 要点组织：确认时间、联系司机，确认停车地点和告知活动安排、确认到达时间、准备接机牌，出口接机、接到后确认团队和行李、引导客人上车 英语表述： Check the arrival time of the guests Arrive at the airport 30 minutes in advance Find the driver and check the parking place and tell the driver about the itinerary Check the arrival time again and the luggageman Greet the group Check the tour number and the group and the luggage Guide the guests to the coach and help them get aboard 案例：小周是上海的地陪，他接待的美国旅游团刚刚到达，领队告诉他一位游客的行李没有找到。小周应该做什么？ 问题提炼：入境首站行李丢失 要点组织（程序）：①带领失主办理失物登记和认领手续。 ②留下联系方式，同时记下失物处电话号码及联系人。 ③ ?保持联系，了解查找结果 ④协助客人购置生活必需品。? ⑤离开当地时，应帮助失主将联系电话转告航空公司有关部门。⑥若行李确系丢失，协助失主向有关航空公司索赔。?? 英语表达： Report to the lost-and-found office and leave a phone number for further contact Get down the address and phone number of the airline office and the name of the person in charge Keep contact with the person concerned for information about the luggage Help the guest buying some items for daily use When the guest moves to the next destination, notify the lost and found of this case. Help the guest to file a claim against the airline company 案例：你刚接到一个旅游团并引导他们上车。请现在向客人致欢迎辞。 问题提炼：车上致欢迎词 要点组织：招呼、自我介绍、司机介绍、热情态度、其他 英语表述： Good morning, ladies and gentlemen! Welcome to Sha