跨文化商务交际期末总结.docxVIP

Chapter 1 Communication: An Intercultural PerspectiveNeeds and purposes for communication:Survival/Co-operation/Personal needs/Relationships/Persuasion/Power/Social needs/Information/Making sense of the world/Self-expressionCommunication is a form of human behavior derived from a need to connect and interest with other human beings.Communication occurs whenever meaning is attributed to behavior or the residue of behavior.Business communication, as a kind of organizational communication, is the exchange of oral, nonverbal, and written messages within(and across the boundaries of) a system of interrelated and interdependent people working to accomplish common tasks and goals.Also defined as: a dynamic,multi-channeled process,which covers internal communication in a given organization.Characteristics of communication are: dynamic(动态), irreversible(不可撤回), symbolic(符号性), systemic(系统性), self-reflective(自我反映), interactive(involve at least two people)(互动的，交流至少牵扯到两个因素), complex(复杂).Intercultural business communication(IBC) is defined as communication among individuals or groups from different cultural backgrounds in a business environment.It’s also defined as a relatively new term in the business world and is defined as communication with and between business that involves people from more than one culture.Intercultural communication(IC) includes:International communication(between nations and governments)Interethnic communication(same race but different ethnic)Interracial communication(exchanging messages are from different races)Interregional communication(exchange of messages between members of the dominant culture)IC as a phenomenon has the following features:Universal/long history/daily occurrenceThe complexity in learning IBC:Avoidance of the unfamiliar/Uncertainty reduction/Withdrawal/Stereotyping(刻板印象)/Prejudice/Racism(种族主义)/Misuse of power(权力滥用)/Culture shock(four stages: honeymoon,culture shock,recovery, adjustment,re-entry/reverse) /Ethnocentrism(从其他文化的角度去评判他人)补充：