国际商务礼仪（英文版）（第二版）Chapter 2 The Good First Impression.pptVIP

Chapter 2The Good First Impression Learning Objectives be aware of the significance of the first impression learn how to dress properly for a good first impression learn how to present yourselves for a good first impression learn some listening and speaking strategies for a good first impression how to prepare a business card and how to use a name tag for a good first impression learn some other relevant and useful suggestions for a good first impression First Impressions Within 30 seconds people judge your Economic level Educational level Social position Level of sophistication Level of success Within 4 minutes people decide your Trustworthiness Compassion Reliability Intelligence Capability Humility Friendliness Confidence Are First Impressions Lasting? YES Made with emotional not rational brain Once made rational brain seeks validation Don’t want to change opinions Labels helps make sense of world Experience teaches us validity of first impressions Mind your manners for a good first impression Many business transactions are won or lost in the crucial first three minutes. When someone meets you, they form an impression instantly, within the first 30 seconds. Their perception of you determines the type of service they feel they will receive and is a direct reflection on your company. The tardiness taboo The most important guideline is the most fundamental: Don’t be late. Ever. Figure out how long it takes to get to your meeting point and allow extra time. If you arrive more than 10 minutes ahead of schedule, take a short walk before going inside. Dress properly for the first meeting In face-to-face meetings, up to 58% of judgment is found to be based on appearance and body language. You should dress professionally and follow all rules of business etiquette. For the women For the men Grooming is also an important part of first impressions. Making a good “First Impression” The way you dress is the single biggest nonverbal communication you make a