国际商务礼仪（英文版）（第二版）Chapter 4 Office Etiquette.pptVIP

Chapter 4 Office Etiquette Learning objectives By the end of this chapter, you should be able to know How to deal with reception How to deal with office routine When You Speak Office time How to deal with office rage What makes a good employee How to de-puzzle human behavior at work Reception Whether you are the receptionist or the first person to greet a visitor to your office you are responsible to make that visitor feel at ease. You should stop what you are doing and acknowledge the visitor with eye contact and a smile. If you are on the phone, a nod with eye contact acknowledges the visitor and helps them feel welcome, and then greet them verbally as soon as possible. Reception (II) For receptionist Second language issue For people with special needs Office Routine Office Lunch Use of office supplies Office Parties When You Speak Monitor your speaking volume Small talk Magic words Tact Avoid public criticisms Office time Punctuality Be on time – no one wants to be kept waiting. If it is an avoidable delay, try to contact the person. In time of illness Stay home with the sniffles. Office rage Poor manners can be a major contributor to the building-up of this problem in yourself or your colleagues. The most commonly quoted problem is the thoughtless misuse of mobile phones. Other commonly quoted causes of ‘office rage’ Active steps to avoid office rage Talk to colleagues and your boss about the problem. Make constructive suggestions about improvements to working practices. Keep your sense of humor. Find someone you can let off steam to when the pressure mounts. Keep calm even when things are not done your way. What makes a good employee? (I) -Ten simple rules 1. Be there when you’re supposed to be. 2. Be dependable. 3. Meet deadlines. 4. Be a team player. 5. Keep your private life out of the workplace as much as possible. What makes a good employee? (II) -Ten simple rules 6. Be courteous to everyone. 7. Be fair to everyone. 8. Respe