商务沟通教学（东北财经大学）lecture 7.pptVIP

More Appearance Tips Button your jacket when you stand. Be sure your clothing fits. Keep hair away from face; avoid touching hair. Keep hands empty. * Business CommunicationLecture 7:  Nonverbal Communication Zhenhua Liu 2015.11 TODAY’S OBJECTIVES Importance of Nonverbal Communication Functions of Nonverbals Types of Nonverbals Nonverbal Signs of Deception Tips for Speakers Nonverbal communication is a broader concept than many realize. It is far more than just gestures and eye contact. “Everything but the words.” Nonverbals Importance of Nonverbals to your Impression 55% = How you look 38% = How you sound 7% = What you say With the exception of so-called emblems, nonverbal signals rarely have one set meaning. Rather, they usually add to the message’s meaning. Nonverbal signals vary from culture to culture, and region to region, in their meaning. When nonverbal signals contradict verbal ones, the nonverbals are usually the ones to trust. Generalizations about Nonverbal Signals Functions of Nonverbals Complement （补充） Accent （强调） Contradict（反驳） Repeat （重复） Regulate（规范） Substitute （替代） Types of Nonverbals: 1. Kinesics (Movement) Gestures Emblems Illustrators Regulators Affect displays Adapters Posture Walk Nodding, tilting head Mimicry Gesture: 1. motion of hands or body to emphasize or help to express a thought or feeling; 2. the use of movements (especially of the hands) to communicate familiar or prearranged signals Posture: the arrangement of the body and its limbs Nonverbal signals usually suggest meaning; they do not give direct meaning. Emblems are an exception in that they actually stand for something else. (e.g., OK sign; time out; military salute---replace verbal com., the meaning is direct, not implied) Illustrators complement verbal com. by providing an example of, or reinforcing, what is being said. Regulators are gestures that both subtly and obviously control what a speaker says. They arise from a varie