商业管理模板之如何改变管理模式changemanagementinorganisations.pptVIP

According to Hammer and Co: Only 20-30% of all reengineering projects succeed Only 23% of all mergers and acquisitions make back their costs Just 43% of quality-improvement efforts make satisfactory progress Only 9% of all major software development applications in large organisations are worth the cost 31% of software implementation projects get cancelled before completion Irrespective of success or failure, 53% of software implementations will result in cost overruns by up to 189%! The Reason: According to Fortune 500 executives resistance/people not accepting changes was the primary reason changes failed Source: Maurer and Co. A model for organisational change (Kurt Lewin) Unfreezing Change movement Re-freezing UNFREEZINGCreating motivation and readiness to change Techniques to reinforce unfreezing . . . Acknowledge feelings and empathise Give people as much information about the change as possible Say what will not change Treat the past with respect Help others to see the gap CHANGE MOVEMENTGuiding through the transition Techniques to reinforce movement . . . Provide focus and direction Strengthen peoples connections to one another Open up two way communications Provide the individual with a specific role in the change process Provide leadership and tenacity RE-FREEZINGIntegrating the new point of view Techniques to reinforce re-freezing: (before reverting to the old point of view) Ensure that individuals and leaders are reinforced for new behaviour Implement quick results and highlight successes Build feedback mechanisms Celebrate! Why Do People Resist Change? The phrase, “overcoming resistance,” indicates an adversarial relationship?… since resistance is an emotional process, the key is understanding it: People resist change because the change is: Perceived by them to be negative, and They do not want to deal with the reasons for it Resistance is a way of expressing feelings of concern about making a change These concerns tend to be