微笑服务创意活动.pptVIP

YOU ARE MY SUNSHINE You are my sunshine, my only sunshine you make me happy when skies are grey youll never know dear how much I love you please dont take my sunshine away. BE CONVINCING! A SMILE SHOULD BE IN THE EYES AS WELL AS ON THE LIPS! 当你微笑时，微笑不仅在你的唇边 更在你的眼里！ PRACTICE YOUR SMILE NOW!请从现在起开始练习你的微笑吧! WHEN TO SMILE? Always smile: 笑容总是出现在 ﹡ When you greet a guest 你和客人打招呼时 ﹡ When you take an order 你为客人点单时 ﹡ When you are serving food and drinks 你为客人提供服务时 ﹡ When a guest is leaving you or your section. 客人离开时 When you frown, the corners of your mouth drop and you have lines on your forehead. TRY SMILING INSTEAD AND YOU’LL LOOK AND FEEL BETTER! 在你皱眉的时候,你的嘴角向下，皱纹会爬上你的额头。而微笑的你，看上去会更漂亮， 而且充满自信！ Smiling is a key element in successful body language. A smile can mean any or all of the following: 成功的肢体语言关键在于微笑。它代表了以下这些涵义： ? You are very welcome here. 您在这儿很受欢迎 ? It is nice to see you again. 很高兴可以再次看到您 ? I hope you have a nice day. 祝您有愉快的一天 ? Yes, I am here to help you. 是的, 我是来为您提供服务的 ? Yes, I can help you. 是的, 我可以帮您 ? If you are wondering whether to talk to me, please do. 如果您在犹豫是否要和我说什么, 请说吧 A smile is welcoming and comforting to guests who may be a long way from home, possibly very tired, and have a problem which to them appears insurmountable. 远道而来的客人可能会非常疲惫，也可能遇到些麻烦的问题，此时你的 微笑可以使他们感到既受欢迎又舒适。 A member of associates who does not smile carries a black cloud around him / her all day. Guests will not approach this person unless they have no choice. He will therefore never in a position to offer the type of personal help or service which is mostly appreciated by guests. In other words, associate who does not smile cannot do his / her job properly. 那些没有笑容的员工，显得拒人于千里之外，客人只有在不得已的情况下才 会接近他/她。这样的员工不可能为客人提供受欢迎的个性化服务。换句话说， 没有微笑的员工不能很好的完成工作。 Think for a moment about your wife, your husband, your girlfriend, your boyfriend or your children. How would you feel if you greeted them in a friendly way, but they just frowned at you? Yo