Ch 10 - Operations Management Quality Control文档.pptVIP

Copyright 2004 Prentice Hall, Inc. Copyright 2004 Prentice Hall, Inc. CHAPTER 10 Operations ManagementandQuality Control Learning Objectives Explain the meaning of the term production (or operations) and describe the four kinds of utility it provides Describe and explain the three classifications of operations processes. Identify the characteristics that distinguish service operations from goods production and explain the main differences in the service focus. Describe the factors involved in operations planning. Explain the activities involved in operations control, including materials mana