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* 10.同理心回應 中國人造字很有意思，想想『我』這個字，是哪兩個字的組合呢？是『手』和『戈』!!「我」字，竟然就是「每個人手上都拿著刀劍、武器」。所以每個人都常做「自我防衛」，來保護自己。但是，在溝通時，人除了防衛自己之外，也要站在 別人的立場來想。善用「同理心」，也學習控制自己的『舌頭』,『在適當的時候，說出一句漂亮的話；也在必要的時候， 及時打住一句不該說的話』 ~切忌最生氣時說出的話最傷人~ * 11.謝謝你讓我的今天更美好 面對不一定最難受 得到不一定能長久 失去不一定不再有 轉身不一定最軟弱 別急著說別無選擇 別以為世上只有對與錯 許多事情的答案都不是只有一個 古愛爾蘭禱告辭 * 因此，我們必須學習 『不要急著說、不要搶著說，而是要想著說』 絕對不要『逞口舌之快』而後悔。因為說話是沒有『橡皮擦』、沒有『立可白』的，不能再把話擦掉呀! 另外，職場溝通中我們必須學習『情緒忍受力』和『挫折容忍力』因為，『脾氣來了，福氣就沒有了』!! 11.謝謝你讓我的今天更美好 * 分享時間 QA 感謝聆聽! * * * The ECRB reviews are designed to prevent American Express from ending up on the front page of the Wall Street Journal in a report on deficiencies in website security, breach of privacy or the like. * The ECRB reviews are designed to prevent American Express from ending up on the front page of the Wall Street Journal in a report on deficiencies in website security, breach of privacy or the like. * The ECRB reviews are designed to prevent American Express from ending up on the front page of the Wall Street Journal in a report on deficiencies in website security, breach of privacy or the like. * The ECRB reviews are designed to prevent American Express from ending up on the front page of the Wall Street Journal in a report on deficiencies in website security, breach of privacy or the like. * The ECRB reviews are designed to prevent American Express from ending up on the front page of the Wall Street Journal in a report on deficiencies in website security, breach of privacy or the like. * The ECRB reviews are designed to prevent American Express from ending up on the front page of the Wall Street Journal in a report on deficiencies in website security, breach of privacy or the like. * The ECRB reviews are designed to prevent American Express from ending up on the front page of the Wall Street Journal in a report on deficiencies in website security, breach of privacy or the like. * The ECRB reviews are designed to prevent American Express from ending up on the front page of the W