chapter7 listening and feedback 管理沟通（案例分析法）MBA精选教材.pptVIP

Guo Zhiwen (C) Copyright 2002 CHAPTER 6 Listening and Feedback Chapter Focus In this chapter you will learn: The benefits of better listening An inventory of poor listening habits Developing good listening habits Guidelines for constructive feedback Knowing how to give effective feedback How Our Time is Spent Communicating 45% of our day is spent listening 30% of our day is spent speaking 16% of our day is spent reading 9% of our day is spent writing Listening is Hard Work It is characterized by faster heart action, quicker circulation of the blood, and a small rise in bodily temperature. T