Nokia 7步解决法.pptVIP

NOKIA 7 Why is Systematic Problem Solving Critical for Nokia ? What is NOKIA 7 ? NOKIA 7 Is a systematic 7-step method for fínding implementing solutions to problems. Aims at eliminating the root cause of the problem. Prevents the problem re-occuring. Reduces wasted effort and makes team work more effective. What is a Problem? The difference between a desired, expected or normal situation and what is actually happening Scale of the Problem NOKIA 7 Steps to Problem Solving 1. Identify problem by defining the area for improvement 2. Analyze problems by studying the current data 3. Determine root cause(s) 4. Develop (create/select) solutions 5. Plan action 6. Implement the solution 7. Evaluate outcome Structure of the Steps Key Activities Explains what actions need to take place at each step. Check Question By asking the question how it enables you to check you have focused on the most critical items at each step. Tools A variety of effective team working tools which help you in decision-making at each step. Tools stamped with the label Basic Tool are the simplest tools to be used to get around each step Step 1 Identify Problem Key Activities Identify problem areas. Prioritize the problems. Write the problem statement. Check Question How have you defined the gap between the actual and target? Tools Brainstorming Pareto Problem Statement Describes the problem. States the gap between what is and what should be, i.e. “current” and “desired”. Identifies the problem, not the cause or implied solution. Uses exact terms and includes quantities: how often, how much, when etc. Is not a question. Tells you why the problem is important. Writing a Problem Statement (2/2) Brainstorming Structured Everybody speaks in turn. Only one idea at time. Wait for your turn. You can miss your turn if you wish. Pareto Chart DESCRIPTION: Pareto helps to prioritize problems. Example: Pareto PrincipleSales Revenue Analysis 80/20 Rule Step 1 Check List CHECKING THE AC