A qualitative study of inter-organizational knowledge management in complex products and systems development推荐.pdfVIP

A qualitative study of inter- organizational knowledge management in complex products and systems development 1 2 2 Eric W.T. Ngai , Chen Jin and Tong Liang 1Department of Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, PR China. mswtngai@.hk 2School of Management, Zhejiang University, Hangzhou, Zhejiang 310027, PR China. cjhd@; cqtongliang@163.com Much research has recognized that cross-disciplinary knowledge inputs are necessary to successful product innovation, particularly in complex products and systems (CoPS) develop- ment. This paper focuses on developing an exploratory framework for studying how an inter- organizational knowledge management (KM) approach affects the development of CoPS, and exploring how inter-organizational collaboration affects KM within a CoPS context. Based on a review of the literature and in-depth case studies, this paper puts forward some propositions and develops an integrated conceptual model showing the link between the dimensions of inter- organizational KM and the performance of CoPS development. Finally, the implications of the proposed model for inter-organizational KM in a CoPS environment are discussed. 1. Introduction involving a lot of integration of technologies and knowledge, so most CoPS projects are developed During recent years, the management litera- under an innovation network which involves the ture has increasingly touched on studies of integrators, contractors, buyers, suppliers, and in different issues of inter-organizational collabora- most cases, the government (Hobday and Rush, tion, knowledge management (KM) and complex