国际商务礼仪Unit_12_Communications_Etiquette通讯礼仪教材教学课件.pptVIP

Unit Twelve Communications Etiquette通讯礼仪;Focal Points;Contents;Test your communication etiquettes;Test your communication etiquettes;Test your communication etiquettes;Speaking on the Phone;Speaking on the Phone;Speaking on the Phone;Speaking on the Phone;Speaking on the Phone;Watch out for these mistakes: Never sneeze, belch, blow your nose, snort, or cough into a phone. Of course this can be unavoidable, so always turn your head away from the phone and offer an apology. Never use phone calls as an opportunity to get caught up with paper-shuffling. Never eat, drink, or chew gum while you’re on the phone. Never answer the phone abruptly by simply saying “yes.” Never use slang terms or words that are inappropriate in business, such as “honey,” “dear,” and “sweetheart.” ;Reading B;Reading B;Reading B;Reading B;Cellular Phone Etiquette;Cellular Phone Etiquette;Cellular Phone Etiquette;Cellular Phone Etiquette;Cellular Phone Etiquette;I．Practise the following phone conversations. ;I．Practise the following phone conversations. ;I．Practise the following phone conversations. ;II. Act out the role-play according to the following cues. ;II. Act out the role-play according to the following cues. ;III. Discuss phone etiquette at work. ;IV. Read the following passage and fill in the blanks with proper words. ;IV. Read the following passage and fill in the blanks with proper words. ;IV. Read the following passage and fill in the blanks with proper words. ;IV. Read the following passage and fill in the blanks with proper words. ; crunch-crunch 嘎吱嘎吱 例：She began to walk forward, crunch-crunch over the snow and through the wood towards the other light. 她又继续朝前走，“嘎吱”、“嘎吱”的踩着积雪，穿过树林，一直朝着那盏灯走去。;corn chips 玉米煎饼；玉米薯片；炸玉米片 例：nothing tastes better at 10:45 AM than a cup of coffee and a nice fist full of jalapeno-flavored corn chips! 早上10：45的一杯咖啡，外加一撮墨西哥胡椒口味的炸玉米片，没有什么比这更享受的了。;Mount Kilimanjaro n. 乞力马扎罗山（非洲最高峰） 例：After that, well be moving on to Tanzania, where were going to clim