外贸交际英语scene8_Talking_about_Claims教材教学课件.pptVIP

Practical Sentences （1）For letters raising claims 1）Lodging a claim with regret. ①We regret to say that we need a claim on … (我们遗憾地说我们要对……货物索赔。) ②We really don’t want but it is necessary to make a claim for the huge losses we suffered against … (我们真的不想，但面对所遭受的这么大的损失我们只得向……索赔。) ③Much to our regret, we need to file a claim against you for …(我们不得不很遗憾地向贵方就……提出索赔。) Dialogues Writing Practical learning Training Practical Sentences 2）Clarifying the reasons. ①The survey report issued by … evidences that … (由……出具的检验报告证明了……) ②We have invited licensed surveyors to check the consignment of … and discovered that … (我们请了有资质的检验员来检验了这批……货，结果发现……) ③The goods supplied do not match the samples you sent to us. (你方所供的货与你们之前寄来的样品并不吻合。) ④The products are not of the quality we ordered. (这些产品的质量并没有达到我们所订产品的质量标准。) Dialogues Writing Practical learning Training Practical Sentences 3）Proposing how to settle the claim. ①On the strength of the survey report we hereby lay a claim for … (根据检验报告，我方在此就……提出索赔。) ②We must request the immediate replacement of the cargo. (我们必须要求马上换货。) ③We cannot help filing a claim against you for the invoice value and inspection charges. (我们只能向贵方提出索赔，索赔额为发票金额加上检验费用。) Dialogues Writing Practical learning Training Practical Sentences 4）Expressing your expectation. ①We look forward to your early settlement. (我方希望你们能早日理赔。) ②Please inform us of your decision on how to settle the claim. (请把贵方打算如何处理此次索赔的想法告诉我们。) ③We hope that this matter can be resolved as soon as possible. (我方希望能尽快解决此事。) ④We trust that you will take the said issue into serious consideration and favor us with a prompt solution. (我方希望贵方能认真考虑此事，尽快提出一个好的解决方法。) Dialogues Writing Practical learning Training Practical Sentences （2）For letters in reply 1）Acknowledging the receipt of the incoming letter and expressing your regrets for what being complained about. ①Thank you for your letter of … and it is much to our regret that we hear… (感谢你方……日的来函，从函中我们很遗憾地得知……) ②With