高山温泉渡假酒店前厅部英语培训教材（新）.pptVIP

高山温泉渡假酒店前厅部英语培训教材Guoshan Hot Spring ResortFront Office English Traning Reservation Useful express How many nights do you wish to stay? Which date would that be ? How many guests will there be in your party? May I know your name/phone number/email? How do you spell that? Could you hold the line, please? I’ll check our room availability. Would you like to make a guaranteed reservation by credit card? I’d like to confirm your reservation. May I have your airline and flight number, please? We look forward to serving you. Have a safe trip. What kind of room would you prefer? We offer special rates for your company, sir. For a single room, there is a 40% discount. Shall we charge this to your company? I’m afraid we have no twin rooms available, but we can offer you a double room. I’m sorry, but we are fully booked for those days. It is the peak season. I’m afraid that we have no record of a reservation (for that date) in your name. Certainly, sir. We’ll make the change/cancellation for you. -- Dialog (R=Receptionist 、 G=Guest) R: Good morning, sir. May I help you? G: Good morning. I’d like to have a reservation at your hotel . R: Certainly. May I have your name, please? G: Yes, My name’s Tom Addison. R: Thank you. Mr. addison. When would you like to reserve the room for? G: From tomorrow till October 10th. That’s five days in all. R: How many guests of you will stay here? G: We’ll be four altogether. R: All right. What kinds of rooms do you want? G: Would you please tell me more about your rooms? R: It’s my pleasure. We have King Size Room、Twin Bed Room、Executive Room、 Water View Room、 Chess and Cards Suite and Executive Suite. Well, here is an introduction to our hotel. G: That’s great. I’d like to book four King Size Rooms . R: No problem. May I have your phone number, please? G: Sure. My phone number is By the way, what’s the rate for a night? R: The rate is 328