[管理学]Hotel English Unit 8 Serving Chinese Food 酒店英语_中餐.ppt

表示歉意 We do apologize for the delay / mistake / inconvenience. I do apologize for giving you the wrong dish. We are extremely/terribly/awfully/very rather sorry. We feel extremely sorry for that. I am sorry to have keep you waiting . Please accept my sincerely apologies. I want to apologize. What can I do for you, sir? 4. -If you’re staying at your hotel, you may sign the bill. 如果您住我们宾馆的话，您可以签单。 - I’m not a registered guest. Do you accept credit card. /What credit card do you honor? 我不住在这。你们收信用卡吗？ 请客人签单 Would you like to sign for that, sir? Would you like to sign for your bill, sir? Would you like to put that on your hotel bill, sir? Could you sign for that, sir? May I have your signature, sir? Could please sign your name here, sir? Types of payment Paying in cash 现金结账---适用于店外的零散客人和团队客人 Paying with check 支票结账----适用于大企业、大公司的长期包餐或大型宴会、旅游团队用餐 Paying by credit card 信用卡结账----适用于零散客人 Paying by signing the bill 签单----适用于住店客人、与饭店签订合同的单位及饭店的VIP客人 When the guest pays the bill by credit card: 1) Check if the card is honored by your hotel 2) Check if the card is still valid. 3) Check if the guest’s card number is listed on the warning notice. If the guest pays the bill with travelers check 1）Ask the guest to countersign the check in front of you. Do not accept the check that has been countersigned. 2）Compare the two signatures carefully. Attention Credit cards: （1）万事达卡(Master Card)。主由美国的加利福尼亚银行、克罗克国家银行、香港的汇丰银行、东亚银行等发行。总部设在美国的纽约。 ? （2）维萨卡(Visa Card)。世界上有13000多家银行发行这种信用卡，总部设在美国的旧金山。 ? （3）运通卡(American Express Card)。由美国运通公司及其世界各地的分公司发行，分为金卡和绿卡两种。 ? （4）JCB卡。1981年由日本最大的JCB信用卡公司发行，每年发行额达几十亿美元。 ? （5）大莱卡(Diners Card)。该卡是世界上最早发行的信用卡，由大莱卡国际有限公司统一管理，世界各地均有其分公司办理发行。 ? （6）发达卡（Federal Card）。由香港南洋商业银行发行。 ? （7）百万卡（Million Card）。由日本东海银行发行。 5. May I take a print of your AE card? 　我能把您的信用卡划印一下吗？ 划印信用卡俗称拉卡。 Exercise Exercise 2-A, B, D and 4-B 2-A: 1. Wild life. 2. The former is a liquor while the latter is a rice wine. 3. He can pay in cash, by credit card, with traveler’s c