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英文翻译 管理科学与工程系 Electronic Commerce Research, 4: 263–286 (2004) ?2004 Kluwer Academic Publishers. Manufactured in the Netherlands E-Commerce Infrastructure Success Factors for Small Companies in Developing Economies MURRAY E. JENNEX﹡and DON AMOROSO {murphjen@; amoroso@}Information and Decision Systems, College of Business Administration, San Diego State University, San Diego, CA 92182, USA OLAYELE ADELAKUN OAdelakun@School of Computer Science, Telecommunications and Information Systems, DePaul University, Chicago, IL 60604, USA ABSTRACT This paper looks into the key infrastructure factors affecting the success of small companies in developing economies that are establishing B2B e-commerce ventures. The factors were identified through a literature review and a pilot study carried out in two organizations. The results of the pilot study and literature review reveal five factors that contribute to the success of B2B e-commerce. These factors were later assessed for importance using a survey. The outcome of our analysis reveals that workers’ skills, client interface, and technical infrastructure are the most important factors to the success of a B2B e-commerce relationship. Keywords: e-commerce, developing countries, success factors, SMEs, B2B, B2C, infrastructure 1 Introduction Information and Communication Technology, ICT, can provide a small enterprise an opportunity to conduct business anywhere. Use of the Internet allows small businesses to project virtual storefronts to the world as well as conduct business with other organizations. Heeks and Duncombe [23] discuss how IT can be used in developing countries to build businesses. Domaracki [16] discusses how the technology gap between small and large businesses is closing and evening the playing field, making B2B and B2C e-commerce available to any business with access to computers, web browsers, and telecommunication links. This paper discusses how small startup companies can use ICT to establish e-commerc