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售楼部保安工作标准手册
售楼部秩序维护部
工作手册
目 录
1.0秩序维护部职责·········································3
2.0秩序维护部组织架构········································3
3.0秩序维护部各岗位职责····································4
3.1主管岗位职责·····································4
3.2秩序维护领班岗位职责····························5
3.3秩序维护员岗位职责··········································6
4.0各服务岗位工作流程及标准······························8
4.1秩序维护形象岗工作流程······························8
4.2秩序维护礼仪岗工作流程································10
5.0工作程序················································11
5.1车场岗操作规程·····································11
5.2礼仪岗操作规程············································14
6.0秩序维护部规章制度······································15
6.1对讲机的使用及管理····································15
6.2橡胶棒的使用规定········································16
6.3手电及应急灯的使用规定·································16
6.4物品放行管理规程··········································16
6.5消防作业管理规程······································17
6.6突然停电时的处理措施·····································17
6.7仪装规定···················································17
6.8值班制度·············································17
6.9交接班制度···········································18
6.10钥匙管理规定············································19
6.11内务管理制度·············································19
7.0员工行为规范····································20
8.0质量记录···············································28
1.0秩序维护部职责
售楼部秩序维护部是项目物业管理中心的对客前沿阵地,主要负责为项目内的客人提供服务,配合销售工作的更好进行,展示项目的高端品质。秩序维护部的工作非常重要,是实现产品功能的关键所在之一,应严格按照秩序维护部的工作标准提供各种服务。
2.0秩序维护部组织架构
3.0秩序维护部各岗位工作职责
3.1主管岗位职责
岗位名称 售楼部主管 岗位编号 所在部门 动力国际服务中心售楼部 岗位定员 直接上级 项目总经理 职系 管理职系 直接下级 客服领班、秩序维护领班、保洁领班 所辖人员 岗位分析日期 岗位职责:
1、在项目总经理的领导下,全面负责售楼部服务工作。
2、协助项目总经理对分管部门进行对口管理。
3、组织、编制、修订部门年度、月度工作和资金计划,并督导执行。
4、组织、编制、修订部门年度培训计划,并督导执行。
5、监督、检查、指导部门员工工作;
6、监督客人投诉处理情况,监督工程维修单完成情况;
7、对吧台日耗、盘存进行管理;
8、对售楼部服务品质进行有效监控
9、对各部门工作标准、服务效果进行日常监督;
10、发展员工,建立人才梯队。
11、组织及实施员工绩效考核。
12、负责区域职能部门、集团公司、公司综合部门的关系管理。 工作内容:
1、每日8:45组织召开早会,对头一天的工作进行小结并对当天工作进行安排;
2、每天审阅各岗
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