chapter five Receiving Visitors 《会展英语》课件文档.pptVIP

Exercises I. After reading the text, decide whether the following descriptions are correct. Write “T” for the correct and “F” for the wrong. 1. Your staff need to be effective ambassadors. ( ) 2. The booth staff are not allowed to eat, smoke, drink, or read. ( ) 3. In many promotional situations the staff have much control over interference with their message. ( ) 4. Feedback can be improved by providing easy-to-use options for responding, such as phone numbers, Internet chat, and e-mail. ( ) 5. Messages are much more likely to be received and appropriately decoded by those who have an interest in the content of the message. ( ) T F F T T * II. Answer the following questions according to the passage. 1) Why should the staff at a display understand how communication works? Because through this way they can improve the delivery of their message. 2) How can the staff achieve effective ommunication with potential customers at a display? They should carefully encode the message, encourage the message receiver to provide feedback, reduce the noise and choose the right audience so as to accelerate or improve the communication with the audiences. * End * Chapter Five Receiving Visitors * * Learning Points I. Focus Reading: Visitor Registration Form II. Situational Dialogues Dialogue A: Meeting a Regular Customer at a Stand Dialogue B: Introducing a New Type Machine III. Practical Writing: Business Cards IV. Extended Reading Keys to Effective Communication at a Stand * Section I Brainstorming Directions: Look at the photograph below and read the four statements related to the photograph, then choose the statement that best describes the photograph, and then tell the possible function of the woman. The woman on the left is probably ______ A. Selling a book B. Paying the bill C. Receiving a visitor D. Laughing at the visitor The responsibilities of the receptionist include __________. Possible answe