【精品资料】System of Control International HRM.pptVIP

System of Control International HRM Agenda Control Mechanism Procedure Instruments Infrastructure Choice of Controlling Strategy Vertical Differentiation Horizontal Differentiation Choice of Control System Choice of Leadership Style Culture International HRM Procedure of Control ? Set standards Measure actual performance Identify deviation Initiate corrective actions Instruments of Control ? Budget plan of resource allocation Profit loss, capital expenditure, cash flow: Scheduling timing sequence Best Practice Key Success Factors Balanced Score Card Comprehensive Evaluation Plan Case 9-2: Control in Nestle Budget Best Practice ? The Example in Xerox: 9 practices identified and distributed: Australian practice in retaining customers Italian practice in market intelligence Spanish practice in handling new account Key Success Factors ? Bench Marking in the case of IBM Balanced Score Card Balanced Score Card Balanced Score Card Balanced Score Card BSC: Financial BSC: Customer BSC: Process BSC: R D BSC: Human Resource EFQA EP2M (effective progress Performance Measurement) 7-S Framework Comprehensive Evaluation Plan ? Comprehensive Evaluation Plan ? Comprehensive Evaluation Plan ? Comprehensive Evaluation Plan ? Marketing Evaluation Plan Marketing Evaluation Plan Early Performance Indicator Infrastructure ? Organization structure (Distribution of information, power responsibility) International division Global product, region or function Matrix Policies procedure Corporate culture International Division ? Typical Functional Structure International Division Case 9-1: Organization Reorganization Global Product vs. Region ? Global Functional ? Global Matrix ? Case 1: Shell Australia Shell Chemical division, London Policies Procedure ? Guideline for decision with allowable discretion refund policy, 1% revenue on advertising travel reimbursement procedure Corporate Culture ? sh