关键绩效指标(KPI)：组织如何针对其目标界定和衡量业绩外文翻译（可编辑）.docVIP

关键绩效指标(KPI)：组织如何针对其目标界定和衡量业绩外文翻译 key performance indication: How an organization defines and measures progress toward its goals Material: International Journal?of Management. Author: Niu,?Keui-Hsien1?niuk@csus.Edu Key Performance Indicators, also known as KPI or Key Success Indicators KSI, help an organization define and measure progress toward organizational goals Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals. Key Performance Indicators are those measurements1.What Are Key Performance Indicators KPI Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They will differ depending on the organization. A business may have as one of its Key Performance Indicators the percentage of its income that comes from return customers. A school may focus its Key Performance Indicators on graduation rates of its students. A Customer Service Department may have as one of its Key Performance Indicators, in line with overall company KPIs, percentage of customer calls answered in the first minute. A Key Performance Indicator for a social service organization might be number of clients assisted during the year Whatever Key Performance Indicators are selected, they must reflect the organizations goals, they must be key to its success,and they must be quantifiable measurable. Key Performance Indicators usually are long-term considerations. The definition of what they are and how they are measured do not change often. The goals for a particular Key Performance Indicator may change as the organizations goals change, or as it gets closer to achieving a goal2.Key Performance Indicators Reflect The Organizational Goals An organization that has as one of its goals to be the most profitable company in our industry will have Key Performance Indicators that measure profit and re