Conflict - Michele Weber, PhD：冲突-米歇尔韦伯，博士.pptVIP

Conflict Virtual Lecture Unit 12 Conflict Synonyms: Battle, brawl, clash, competition, discord, disharmony, duel, fight, strife, struggle, trouble, violence. Conflict Defined Conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference, from the other party in achieving their goals. The Nature of Conflict Expressed Struggle Perceived Incompatible Goals Perceived Scarce Rewards Interdependence from other party Conflict is: Natural Can be Beneficial Personal Conflict Styles Non-assertive behavior Direct Aggression Passive Aggression Indirect Communication Assertion Which style is best? The relationship The situation The other person Your goals Conflict affected by: Gender Culture Methods of Conflict Resolution Win-Lose Lose-Lose Compromise Win-Win Win – Win Communication Skills Identify your problem and your unmet needs Set a date Describe problem and needs Consider your partners point of view Negotiate a solution Follow up the solution Questions Isn’t win win too good to be true Isnt the win win too elaborate Isnt win win negotiating too rational? Is it really possible to change others? End of Lecture End of unit 12 * * *