pit训练3.pptVIP

1999 TQIP Access Training #3 Composed by PIT SESSION’S TOPICS –授課主題 EIGHT SUPERVISORY BEHAVIORS 八大管理技巧 Assign work 分配任務 Provide The Direction 引導下屬 Follow Up 追蹤進度 Positive Feedback 正面鼓勵 Giving Help 提供幫助 Negative Feedback 反面強化 Problem Solving 問題解決 Reporting 匯報情況 WALKING THE SQUARE走四方形 Problem Solving Step問題解決的步驟 Lost in the Desert Lost in the Desert 大漠逃生 Lost in the Desert (Answer) 問題解答 ? Q A * PIT: * PIT: TRAINING MATERIAL Walking the Square 走四方形 Eight Supervisory Behavior 八大管理技巧 Lost In the Desert 大漠逃生 Answers 參考答案 Question 問題解答 Problem Solving Steps 問題解決的步驟 1 3 4 2 5 6 7 8 1. Recognize that there is a Problem: 認識問題的存 在 2. Define the Problem: 定義問題 3. Determine all the possible solution to the problem 考量所有可能的解決方法 4. Pick the best Solution 選擇最好的解決方法 5. Implement (Just do it!!) 執行 (立即實行) 6. Follow Ups 追蹤 7. Communicate the result 討論結果 Failure Go back to step 3. 回到第三步 Event You just have crash-landed with a small airplane in the middle of the desert. It is July, 10 o’clock in the morning. On board there are 10 passengers. The two pilots died due to the crash. All the others are Ok, beside the shock. A couple of minutes before the clash you could here the pilot saying that we are of route 70 miles and they were not able to SOS. There is nothing around except a few cactus. The temperature will reach 50 degrees Celsius during the day. All of you are wearing summer clothes: shirt with short sleeves, short trousers, leather shoes, and socks. Everyone has a handkerchief. The plane is burnt out, before it caught fire, you could have saved the following items: 各位乘座的一架飛機因機器故障而被迫降在沙漠的中心地帶,現在是早上十點而時值七月。機上乘客共十人,兩名飛行員因空難而喪失,其他人除受到驚嚇外一切正