国际品牌酒店-FB--BQT---SOP.docVIP

紫金港国际饭店 BANQUET SOP OPENING A FUNCTION ROO活动场地的开放 Open the door and check the room 打开房门并检查房间 Switch on the lights, check the temperature and check if the room smells fresh. 打开灯，检查房间内的温度和房间内的气味 Check the setup of the tabletop according to the event order and check readiness of the utensils in the Service Station. 检查所有桌面上的摆台和服务台上的器具是否按照宴会单的要求布置好 All must be ready for service 30 minutes prior to the functions start and the guest arrive. 以上所有的程序必须在客人和活动开始前30分钟前检查完毕 Ensure that all of the preparation is done in time.确保所有的准备工作在规定时间内完成 Arrange the appropriate assignments to the staff. 合理安排、分配好员工的工作 OPENING AND SETTING UP A BAR布置酒吧和酒吧的使用 Set the bar table摆放酒水台 Set the bar table with skirting. The size of the bar number of tables is depending of the size of the event; how many guests, type quantity of beverages required, etc (Set up can differ per hotel, some hotel use mobile bar or glass tables, need to adjust according to individual hotel standards) 摆好酒水台并围好台裙。酒水台的大、小和数量要根据活动的需要来决定。如有多少客人，酒水的品种和数量等。（每家酒店的布置都会不一样，一些酒店会使用可移动的酒水台或者玻璃台，可根据自己酒店的需要来做调整） Table must be in good condition and balanced.桌子要完好无损并平稳 Table cloth and skirting must be well pressed without any stain and holes.台布和台裙要熨烫整齐并无污点和破损 Set glassware on table在酒水台上摆放杯具 Set glassware according to the types of beverage ordered.根据酒水单的要求摆放好不同种类的杯具All glassware must be polished, free of spots and no chips.所有的杯具必须擦拭干净，不得有污点和破损 Set liquors 烈性酒的摆放 Arrange the liquor in descending order in term of bottle height with the tallest bottle in the middle. 摆放烈性酒的时候酒瓶要按照高、矮顺序排列，高的酒瓶要摆放在中间 All bottles must be full. 所有的酒瓶必须是未开封和满的 All bottles must be clean without any stain. 所有酒瓶必须是干净和无污点的 Set condiments and others 酒水辅助用品和其它用品的摆放 Arrange ice cubes, lemon, straws, stirrer, etc. 摆放冰块，柠檬片，吸管，搅拌勺等 Ensure beverage service trays are clean, sufficient, in good condition and ready for use. 确保有充足、干净和状态良好的酒水服务托盘来使用 CONDUCTING AND ATTENDING STAFF BRIEFINGS建立并主导员工班前会 Line up the staff集合员工 Staff to sand straight in one straight line.员工应整齐地站成一排 Ch